TERMS OF SERVICE: SoulTalk App

Last updated: July 19, 2026

Welcome to SoulTalk®. These Terms of Service ("Terms") govern Your use of the SoulTalk mobile application and any associated software and services We provide for individuals (together, the "Services"). These Terms are a contract between You and SoulTalk Inc. ("SoulTalk," "we," "us"). By creating an account or using the Services, You agree to these Terms and to Our Privacy Policy. If You do not agree, do not use the Services.

Who we are

SoulTalk is an AI powered journaling and self-reflection application that uses artificial intelligence to generate written insights and reflections from what You write. SoulTalk supports personal self-reflection and wellbeing. It is not a therapy, medical, mental-health, or crisis service.

1. Artificial Intelligence and Automated Processing

1.1 The SoulTalk application uses artificial intelligence and automated systems to analyze user-submitted content and generate insights. 1.1.1 AI outputs are probabilistic and interpretive 1.1.2 Outputs do not constitute facts, diagnoses, or professional advice 1.1.3 No automated processing produces legal, medical, or therapeutic decisions 1.1.4 The SoulTalk team does not read your journal entries. Safety detection is automated, and any limited human review is restricted to system metadata and security signals, not the content of your entries. We will access or disclose the content of your entries only where we are legally required to do so, such as in response to a valid court order or legal process.

2. Account creation and access

2.1 Minimum age. You must be at least 18 years old to use the Services. By creating an account, You confirm that You are at least 18. 2.2 Your account. To use the Services, You create an account using a valid email address and password. You agree to provide accurate, current, and complete information, to keep Your password secure, and not to share Your account. You are responsible for activity under Your account, and You agree to notify Us at support@soultalkapp.com if You learn of any unauthorized use. 2.3 Acceptance record. When You create Your account, You actively accept these Terms and Our Privacy Policy, and We record which version You accepted. 2.4 Closing your account. You may delete Your account at any time from within the App. Deletion permanently removes Your data as described in the Privacy Policy.

3. What SoulTalk is, and what it is not

3.1 The Services support personal journaling, reflection, and self-growth. 3.2 The Services are not a therapy service, medical service, crisis service, or medical device, and it does not provide professional, medical, psychological, or legal advice and it should not be treated as a substitute for professional mental health care or other health care. Do not rely on the Services for any decision that requires a qualified professional. 3.3 If You are in immediate danger, contact Your local emergency number or qualified professional. In the United States, call or text 988. For support outside of the United States, you can find resources via sites like https://findahelpline.com/i/iasp. SoulTalk is not designed for crisis intervention or emergency support. If you are experiencing suicidal thoughts, self-harm ideation, or emotional distress requiring immediate assistance, do not rely on the Services. You are encouraged to seek support from licensed professionals when needed.

4. Your entries and the insights we generate

4.1 Definitions. The text and content You submit are Your "Entries." The content the Services generate from Your Entries, including insights, reflections, tags, affirmations, and summaries such as SoulSights, SoulSignals, and SoulShifts, are "Insights." Together, Entries and Insights are "Materials." 4.2 You own your Entries. As between You and SoulTalk, You retain all rights in Your Entries. We do not claim ownership of them. To the extent We hold any rights in the Insights generated for You, We assign them to You. 4.3 License to operate the Services. You grant SoulTalk a limited, non-exclusive, worldwide license to host, store, process, and transmit Your Entries solely as necessary to operate the Services and generate Your Insights, including by sending Your Entries to the AI Providers described in Section 5. This license exists only to provide the Services to You and ends when You delete the relevant content or Your account, as described in the Privacy Policy. 4.4 We do not train on your Materials. We do not use Your Entries or Insights to train artificial-intelligence models, and We do not sell them. 4.5 Reliance on Insights. Artificial intelligence is a developing technology. By using the Services, You acknowledge and agree that: 4.5.1 Insights are generated automatically and may be inaccurate or incomplete, even when they appear specific or confident; 4.5.2 Insights may not reflect correct, current, or complete information; and 4.5.3 You should not rely on any Insight without using Your own judgment, research, and, where appropriate, consulting a qualified professional.

5. AI providers

5.1 To generate Your Insights, the Services send Your Entries to third-party AI providers (the "AI Providers"), that process them on Our behalf. These are currently Anthropic (the Claude API) and Voyage AI, a MongoDB company. 5.2 The AI Providers do not use Your Entries to train their models. Voyage does not retain Your Entries, and Anthropic retains them only briefly for security and abuse detection before deletion, except where longer retention is required by law or its policies. See the Privacy Policy for details.

6. Acceptable use

6.1 You agree not to, and not to help anyone else to: 6.1.1 use the Services in any manner that violates any applicable law or regulation; 6.1.2 use the Services to develop or train a competing product or any artificial-intelligence model, or to resell the Services; 6.1.3 decompile, reverse engineer, or attempt to access the source or underlying systems of the Services, except where this restriction is prohibited by law; 6.1.4 crawl, scrape, or harvest data from the Services; 6.1.5 attempt to gain unauthorized access to any account, system, or data, or to manipulate, bypass, or disable any security or safety feature, including the Services’ safety detection; 6.1.6 introduce malware or spam, or otherwise abuse, disrupt, or overload the Services; or 6.1.7 infringe or violate the intellectual property, privacy, or other rights of others. 6.2 We may suspend or terminate accounts that violate these rules or to protect the Services or other users.

7. Subscriptions, billing, and trials

7.1 App Store billing. Subscriptions are sold and billed through Apple in-app purchase. Apple processes Your payment and manages Your subscription, and Apple’s terms govern payment, billing, and refunds. The price is shown in the App before You purchase. 7.2 Free trial. New users receive a 14-day free trial. If You do not cancel before the trial ends, Your paid subscription begins and Apple charges Your payment method. 7.3 Automatic renewal. Your subscription renews automatically at the end of each period until You cancel. You manage or cancel Your subscription in Your Apple account settings, and cancellation takes effect at the end of the current period. To avoid being charged for the next period, cancel at least 24 hours before the current period ends. 7.4 Refunds. Because Apple processes payment, refunds are handled by Apple under Apple’s policies. We generally cannot issue refunds directly. 7.5 Restore Purchases. You can restore an active subscription on a new device using the Restore Purchases option in the App.

8. Our intellectual property

The Services, including the SoulTalk name, logos, designs, and software, are owned by SoulTalk Inc. and are protected by intellectual-property laws. Except for the limited right to use the Services under these Terms, We grant You no rights in Our intellectual property. You may not use Our name, logos, or trademarks without Our prior written permission.

9. Third-party services

The Services rely on third parties, including the AI Providers and Apple. We do not control and are not responsible for third-party services, and Your use of them is subject to their own terms and policies. We are not liable for errors caused by third-party payment processors. You are encouraged to read their Privacy Policies and Terms of Service prior to agreeing to use the Services to understand all aspects of use. Subscription management is supported by Adapty, a third-party service. Your use of subscription features may involve processing by Adapty under its own terms and privacy policy.

10. Disclaimers, limitation of liability, and indemnity

10.1 Disclaimers. YOUR USE OF THE SERVICES AND ALL MATERIALS IS SOLELY AT YOUR OWN RISK. THE SERVICES AND ALL INSIGHTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND, TO THE FULLEST EXTENT PERMITTED BY LAW, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, RELIABILITY, SECURITY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT ANY INSIGHT WILL BE ACCURATE OR SUITABLE FOR YOU. 10.2 Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, SOULTALK AND ITS FOUNDERS, OFFICERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 10.3 Liability cap. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICES IN THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED UNITED STATES DOLLARS (USD 100). 10.4 Indemnity. YOU AGREE TO INDEMNIFY AND HOLD HARMLESS SOULTALK AND ITS FOUNDERS, OFFICERS, EMPLOYEES, AND CONTRACTORS FROM ANY CLAIMS, LIABILITIES, DAMAGES, AND EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, ARISING OUT OF YOUR MISUSE OF THE SERVICES, YOUR VIOLATION OF THESE TERMS, OR YOUR VIOLATION OF ANY LAW OR THIRD-PARTY RIGHT. 10.5 Exceptions. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING RIGHTS THAT CONSUMERS HAVE UNDER THE MANDATORY LAW OF THEIR HOME JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS OR LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. THE AI PROVIDERS AND APPLE ARE INTENDED THIRD-PARTY BENEFICIARIES OF THIS SECTION.

11. Dispute resolution

11.1 Informal resolution first. Before bringing a formal claim, You agree to contact Us at support@soultalkapp.com and attempt to resolve the dispute informally for at least 60 days. 11.2 Binding arbitration. If We cannot resolve a dispute informally, You and SoulTalk agree that any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except as provided below. 11.3 Class-action waiver. You and SoulTalk agree that each may bring claims only in an individual capacity, and not as a plaintiff or member of any class or representative proceeding. 11.4 Carve-outs. Either party may bring an eligible individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or stop misuse of the Services. 11.5 Opt-out. You may opt out of this Section 11 within 30 days of first accepting these Terms by emailing support@soultalkapp.com with Your account email and a statement that You opt out of arbitration. 11.6 Where this does not apply. This Section applies only to the extent permitted by law. If You reside in a jurisdiction where pre-dispute arbitration agreements or class-action waivers are not enforceable against consumers, including Quebec and certain other jurisdictions, this Section does not apply to You and You retain all rights under Your local law.

12. General terms

12.1 Changes to the Services. We may add, change, or remove features, and We may suspend or discontinue the Services or Your access at any time, striving to give reasonable notice where practical. 12.2 Changes to these Terms. We may update these Terms. For material changes We will notify You in the App or by email and, where appropriate, ask You to accept the updated version. If You continue using the Services after an update takes effect, You agree to the updated Terms. 12.3 Termination. You may stop using the Services and delete Your account at any time. We may suspend or terminate access if You breach these Terms or to comply with law. Sections 4, 5, 8, 9, 10, 11, and 12 survive termination. 12.4 Governing law and jurisdiction. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules, except where the mandatory consumer-protection law of Your home jurisdiction applies. Subject to Section 11, disputes will be resolved in the state or federal courts located in Texas, and You and SoulTalk submit to their jurisdiction. For residents of Canada and Quebec, nothing in these Terms removes protections Your province’s law grants You that cannot be waived by contract. 12.5 Equitable relief. You agree that a breach of Section 6 may cause irreparable harm for which damages are an inadequate remedy, and that We may seek injunctive relief without posting a bond. 12.6 Export and legal compliance. You may not use the Services in violation of export-control or sanctions laws, and You represent that You are not located in an embargoed jurisdiction or on a restricted-party list. We may comply with lawful governmental and law-enforcement requests. 12.7 Miscellaneous. These Terms, together with the Privacy Policy and any supplemental terms, are the entire agreement between You and Us regarding the Services. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without Our consent; We may assign them. Apple is a third-party beneficiary of these Terms and may enforce them against You as they relate to Your use of the App.